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  • All Items must be checked upon receipt of delivery. This is due to the handmade nature and vintage character of many of our products. 

  • If there are any breakages, defects or discrepancies you must notify us within 24 hours. We are unable to replace or refund any items if we are not notified within this time. 

  • Items must be returned in their original, unused condition. Items not returned in their original packaging will not be refunded. 

  • You are responsible for packaging the return appropriately. Any items which arrive back broken due to insufficient packaging will not be refunded. 

  • The direct cost of returning the goods is your responsibility unless otherwise agreed in writing. We are unable to refund you for your postage costs. 

  • When posting your item back, you must obtain proof of postage for your return. We are not responsible for items lost or damaged in transit.

  • Refunds will be processed when the request to return is made within 14 days from the receipt of delivery.

  • A credit note will be issued if the request to return is made after 14 days from receipt of delivery.

  • All returns must be received by WhatWeLove within 30 days from receipt of delivery to qualify for a refund. Credit notes will not be issued after 90 days from receipt of delivery.


  • Please email our customer service                                                              within 24hrs of receipt of delivery. When emailing please include a photograph of the damaged/faulty item. We will then be able to discuss a replacement, repair or a refund for you.

  • Please DO NOT return damaged or faulty goods without contacting us first. Vintage items are not considered faulty or damaged.

Terms & Conditions

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